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Free PDF Quiz 2025 Marvelous PECB ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam Reliable Test Sims

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 2

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 3

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
B. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
C. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
D. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

Answer: A

NEW QUESTION # 15
What is the intent of the service availability management process?

A. To ensure that agreed levels of service commitments to customers can be met in all circumstances
B. To ensure agreed effective communication towards customers
C. To ensure that agreed service availability commitments to providers can be met in all circumstances
D. To ensure that agreed service availability commitments to customers can be met within agreed targets

Answer: D

NEW QUESTION # 16
What is the value of good service management?

A. ensures people to comply with service level agreements (SLAS) using documented information
B. It offers prescriptive guidance that allows the organization to create efficient processes.
C. It allows an organization to be certified, which always adds value for the business
D. It provides a structure for service provisioning that can be adapted to the culture of the organization

Answer: C

NEW QUESTION # 17
Which would NOT be included in a service management plan?

A. Technology used to support the service management system
B. Resources required to operate the service management system
C. Service desk contact details and hours of service
D. List of services

Answer: C

NEW QUESTION # 18
Which event is NOT part of the definition of an incident?

A. An event that has NOT yet impacted the service to the customer
B. An unplanned interruption to a service
C. A request for access to a service
D. A reduction in the quality of a service

Answer: C

NEW QUESTION # 19
......

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